Frequently Asked Questions

We love celebrating birthdays and special occasions, and there is no better way to celebrate than with dessert. We make sure every one of our desserts is kept to the highest standard and ensure they are loved by all!

If you'd like your order earlier than the available times, please add your preferred pick up time in the notes at checkout and we will try our best to adhere to that time.
Any orders for pick up before 9am must be made via the phone on 03 9434 2258 

Yes we do take custom cake orders, if there is something you are looking for in particular, please click here to send us an enquiry!

At Pelligra Cakes we offer such a large range that we can always assist customers with some type of cake or sweet! Many of our daily and everyday cakes we may only require 5-7 days.
If you are wanting to place an order for our tall, tiered or custom cakes - we require a minimum 4 weeks notice. However this may not always guarantee availability.
Due to Covid, many events have had to be postponed and that means most dates can get booked out very quickly. We will always try our best to accommodate all custom orders however sometimes we can reach our capacity and are unable to take any more for particular dates. Please get in touch as soon as you can to avoid disappointment.  

Depending on availability, the order will be confirmed on our end and an invoice will be issued to you. To secure your booking, a 50% deposit of the total amount is required. The balance is due the week of the event unless otherwise advised by our staff.

All of our custom tall cakes are now only created with buttercream.
We only use fondant for decorations on cakes, such as cutout lettering, shapes & sugar figurines. 

Yes we create gluten free cakes and dairy free cakes! Unfortunately we do not offer any vegan cakes at the moment and are working on creating a range in the near future.
Our available gluten free flavours are Chocolate Mud, Sponge with Jam & Cream and a Black Forest sponge.
Our dairy free cakes is our popular mega donut cake! They come plain iced or with jam filling inside. These are often made to order and we cannot guarantee availability in store - please enquire with our staff to make an order! 

All orders require a 50% deposit to secure the order at the time of ordering and the rest is payable upon collection. 

OUR POLICY WHEN ORDERING

All orders require a 50% deposit to secure the order at the time of ordering and the rest is payable upon collection of your items.

In the event that there is a lockdown or restrictions are still in place, customers are eligible for a full refund of their deposit one full week prior to their event date.
If it is less than a week, the deposit remains here for any future orders to be used. It is not forfeited and can be used as credit towards anything in store.

All orders are eligible for a full refund if cancelled a week prior to the event date.*
Any cancellations made in the week of the event are eligible for a credit note.*
Any orders cancelled in less than 2 days notice result in a loss of the 50% deposit and the remaining 50% is eligible for a credit note. 

* All custom items/ toppers created for your order are to be fully paid for and collected from our store. 
* All Credit Notes are valid for 12 months from the event date. 

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